Terms and Conditions of Sale
Offer and Price All product offers available on the Site are limited to mainland France (including Corsica) and the European Union, subject to available stock.
The prices displayed on the Site are indicated in Euros (€) and include all taxes, but exclude shipping costs (see the article titled "Delivery" below) and may be subject to change during the year. Products ordered on the Site are charged at the current rate at the time of order registration.
Prices include VAT applicable on the day of the order. If the rate were to be changed, these changes could be reflected in the price of items without prior notification to the customer.
Our promotional offers are only valid for the period that we mention on a case-by-case basis and only within the limit of available stock.
The prices and special offers offered on the Site are only valid for products sold online. All offers from Studio Paysan Parfumeur are subject to the Terms and Conditions of Sale in effect at the time of order.
Order To place an order, the customer must have legal capacity to contract, that is to say, be of legal age and not be under guardianship or curatorship.
Before making any first order, the customer must register on the Site. They must then provide their name, first name, postal address, email address, telephone number and date of birth. An account with a username and password, which they choose themselves, is then assigned to them.
Prior to each order session, the customer must identify themselves using their username and password.
The customer can then, within the framework of a session, choose the products of their choice on the Site, limited to 10 of the same type per order.
Any order constitutes an express and irrevocable acceptance of the prices and descriptions of products available for sale.
The customer declares, before placing their order, to have read and irrevocably accepted the Terms and Conditions of Sale in effect on the day of the order, by ticking the corresponding box.
If applicable, particularly if they wish to have a gift delivered, the customer also provides the name of the recipient and the place of delivery.
After placing and validating their order, the customer checks the details and total price of the order, which they can confirm or modify in case of error. As soon as they confirm the order by clicking on the "Send order" button, it is definitively placed and engages the customer. An order number is then assigned to them, which they must keep.
The customer is required to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Terms and Conditions of Sale in the "Delivery" article.
The customer receives an acknowledgement of receipt by email within 24 hours, summarizing their order. The customer acknowledges that this email, whose information comes from the registration of their order, serves as proof of the nature of the agreement and its date.
The order is definitively taken into account by Studio Paysan Parfumeur only upon full payment of the amount invoiced for the order.
Studio Paysan Parfumeur reserves the right to cancel or suspend an order placed on the Site if it reasonably believes that the person placing the order has violated any of the provisions of the Terms and Conditions of Sale or if there is a dispute with the customer relating to the payment of a previous order. Studio Paysan Parfumeur also reserves the right to prohibit access to the Site to persons who it reasonably believes have violated any of the provisions of the Terms and Conditions of Sale.
Availability The offer made is subject to stock availability. In the event that the ordered item is unavailable, Studio Paysan Parfumeur will inform the customer by email within 5 days. The order will be automatically cancelled for the concerned product.
The customer may, at their discretion, be refunded the price of the unavailable product, without additional compensation, or receive a credit note for an amount equal to the price of the unavailable product. They can indicate their choice by simply replying to the email at the address email@example.com.
Payment The amount to be paid is the total amount including taxes of the ordered products, to which are added the delivery fees as determined in the Terms and Conditions of Sale in the "Delivery" article.
Payment is made by Carte Bleue, Visa, Mastercard or Paypal.
In case of payment by check, the customer has a period of 5 days from the date of the order to send the payment. Beyond that, the order will be cancelled. For online orders, Studio Paysan Parfumeur uses the services of Shopify transaction company.
The Site is equipped with a secure online payment solution. Card numbers and the expiration date are instantly encrypted using the SSL (Secure Socket Layer) protocol and never pass in clear text on the site, which ensures the security of transmitted information. Studio Paysan Parfumeur does not have access to these details and does not store them on its servers.
The packages are sent via La Poste's Lettre Service Plus or Colissimo Suivi, only in mainland France (including Corsica and Monaco), to the address provided by the customer during the ordering process. Any relevant information for the delivery of the package should be provided by the customer. For other European Economic Community (EEC) member countries, there is an additional charge of 6€.
The processing of your order takes place within 5 working days (excluding Saturdays, Sundays and public holidays) from the validation of your order (excluding events preventing delivery, such as unavailability), for payment by credit card or from the receipt of payment, for payment by check.
The delivery of your order by Lettre Service Plus of La Poste or Colissimo Suivi, takes place within 48 hours (excluding Sundays and public holidays) following the processing of your order by us.
Delivery is made by direct delivery of the product to the recipient that you have indicated to us at the time of the order. If you (or the recipient of the parcel indicated) are absent at the time of delivery, a notice of passage indicating where and when to pick up the parcel will be left for you.
Studio Paysan Parfumeur is legally responsible to the consumer for the proper execution of the obligations resulting from the distance contract, including delivery, whether these obligations are performed by Studio Paysan Parfumeur or by a service provider (Article L221-15 of the Consumer Code).
The customer can contact Studio Paysan Parfumeur for any questions related to the Products by email: firstname.lastname@example.org
They can also write to the following address:
Studio Paysan Parfumeur
Domaine de la Chapelle St Jérôme
In accordance with Article L221-21 of the Consumer Code, the consumer can express their wish to withdraw by any unambiguous statement expressing their wish to withdraw, in particular through the withdrawal form available on the site.
In accordance with Articles L221-18 and L221-23 of the Consumer Code, the consumer has a period of fourteen days - from the day following receipt of the goods - to exercise their right of withdrawal and return or restitute the goods accompanied by the original invoice to:
Studio Paysan Parfumeur
Domaine de la Chapelle St Jérôme
This return or restitution must be made without undue delay and no later than fourteen days following communication of their decision to withdraw.
In accordance with Article L221-24 of the Consumer Code, Studio Paysan Parfumeur is required to reimburse the consumer for the full amount paid, including the initial delivery costs, without undue delay and no later than fourteen days from the date on which Studio Paysan Parfumeur is informed of the consumer's decision to withdraw.
However, Studio Paysan Parfumeur is not required to reimburse any additional costs if the consumer has expressly chosen a delivery method that is more expensive than the standard delivery method offered by Studio Paysan Parfumeur.
In accordance with Article L221-24 of the Consumer Code, Studio Paysan Parfumeur will make the refund using the same means of payment used by the consumer for the initial transaction, unless the consumer expressly agrees to another means of payment and provided that the refund does not incur any fees for the consumer.
The 2011/83/EU directive specifies that the consumer's use of the product to establish its nature, operation, or characteristics must consist of manipulation similar to that which would be authorized in-store. Therefore, the refund (or exchange, upon express request of the consumer) of items in your order will only be made after we verify the quantity and quality of each item for which you have exercised your right of withdrawal. The items must not have been used, nor undergone any deterioration, no matter how minimal, and must be in a perfectly clean condition.
This right of withdrawal is exercised without penalty, except for return fees (and any new delivery fees in case of express exchange requested by the consumer).
In accordance with article L217-7 of the Consumer Code, conformity defects that appear within twenty-four months from the delivery of the product are presumed to exist at the time of delivery, unless proven otherwise. In accordance with article L217-12 of the same code, the warranty action for conformity is limited to two years from the delivery of the product.
Studio Paysan Parfumeur is also required to guarantee hidden defects of the product that make it unfit for its intended use or so diminish that use that the buyer would not have acquired it or would have paid a lower price had he known about them (article 1641 of the Civil Code). If the defective product perishes due to its poor quality, the loss is borne by Studio Paysan Parfumeur, which will be held liable to the buyer for the restitution of the price and other compensation as explained in articles 1645 and 1647 of the Civil Code. The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect (article 1648 of the Civil Code).
In the event of non-conformity of the received products to the ordered products, the customer can return them to:
Studio Paysan Parfumeur
Domaine de la Chapelle St Jérôme
The customer must attach a letter specifying the order references, order date, delivery date, and detailed reasons for the return.
The returned products must have been purchased remotely through the website.
In case of return due to non-conformity, return fees will be refunded to the customer by Studio Paysan Parfumeur.
Upon receipt of damaged or non-conforming products, the customer will be fully refunded for the returned products, without additional compensation. However, if the customer expressly requests it, they may exchange the products for products in good condition and in conformity with their expectations. In the absence of a response from the customer within fifteen (14) days from the date of the email sent by Studio Paysan Parfumeur, the customer will be presumed to have opted for a refund.
Subject to the provisions above, the exchange or refund, as the case may be, will be made within fourteen days of Studio Paysan Parfumeur receiving the non-compliant products.
In the context of exchange or refund - depending on the customer's free choice - following the test carried out with the sample offered, the return is free and is made with the return slip provided when the package is sent. The customer has a period of fourteen days to test and return their product. After this period, any exchange is impossible (except for action in the warranty of conformity or action in the warranty of hidden defects). In the case where the exchanged product has a lower cost than the initial product, a refund will be made to the customer within fourteen days. In the case where the exchanged product is more expensive than the initial product, payment of the difference will be requested from the customer. In the case where the product is returned without exchange, a refund will be made within fourteen days.
Studio Paysan Parfumeur guarantees that the products offered on the Site comply with current legislation.
The Customer benefits from the legal guarantee of compliant delivery and the legal guarantee of hidden defects.
Studio Paysan Parfumeur's liability cannot be incurred in any way for contractual non-performance in the following cases:
in the event of inaccuracy of the information provided on the Site; in the event of a technical problem preventing access to the Site; in the event of intrusion or presence of a computer virus on the Site; in the event of stock rupture or unavailability of a product offered on the Site; in the event of total or partial disruption or strike, in particular of postal services and means of transport and/or communication; in the event of force majeure; in the event of delay or damage in the delivery of ordered products when such delay or damage is due to a fault of the Customer, an unforeseeable and insurmountable fact of a third party to the contract, or a case of force majeure; in the event of physical damage caused to the Customer as a result of the use of products ordered via the Site when such damage is due to a fault of the Customer, an unforeseeable and insurmountable fact of a third party to the contract, or a case of force majeure; in the event of indirect damage related to the use of the products, including but not limited to loss of turnover, loss of profit, loss of operation, loss of opportunity, damages or expenses.
Any text, drawing, trademark, logo, sign, product name, title, sound and music, graphic, video, user interface, visual interface, photograph and source code (hereinafter the "Content"), including but not limited to, the operation and appearance of these Contents, appearing on the website are the property of Studio Paysan Parfumeur and are protected by copyright, patent and trademark laws, and other intellectual property rights.
Reproduction, distribution, transmission, modification or use of all or part of these elements is authorized only for the purpose of information, for private, personal and non-commercial use. Any other use of the elements of the Site is prohibited.
Any Customer may contribute to enriching the content of the Site. In this case, the Customer agrees to grant Studio Paysan Parfumeur, for the entire duration of the rights provided for by French law in force, the right to use the contributions voluntarily sent to it, including but not limited to, reproducing, representing, distributing, translating, adapting, modifying, combining with other elements.
Studio Paysan Parfumeur may collect personal data from Clients through the registration form on the Site (for more information, please consult the "Personal Information" section of the Site).
Studio Paysan Parfumeur may request additional information from Clients at any time.
All personal data collected will be subject to automatic processing for the purpose of managing and processing orders and billing.
This data will be considered strictly confidential and will not be communicated to any third party by Studio Paysan Parfumeur for any reason.
If the Client wishes to be informed of special offers, recent information, and any other new product created by Studio Paysan Parfumeur, they can fill out the online form.
When the Client has checked the corresponding box on the form, an email containing a link will be sent to them. The Client must click on this link to attest to the accuracy of the email address given to Studio Paysan Parfumeur and to avoid third parties registering without their knowledge.
If the Client no longer wishes to be contacted by Studio Paysan Parfumeur, they can send an email to the following address: email@example.com
In accordance with articles 39 and following of law no. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, amended by law no. 2004-801 of August 6, 2004, the Client has the right to access, rectify and delete their information by sending an email mentioning their name, first name, and address to the following email address: firstname.lastname@example.org
Studio Paysan Parfumeur pays close attention to the quality of the Site's content.
However, certain information contained on the Site may occasionally contain errors. If the Client detects an error, they can inform Studio Paysan Parfumeur by sending an email to the following address: email@example.com
Any hypertext link to the Site must receive prior approval from Studio Paysan Parfumeur.
However, any hypertext link referring to the Site and using in particular the technique of framing, deep linking, in-line linking or any other technique of deep linking is in any case strictly prohibited.
In all cases, any link must be immediately removed at the request of Studio Paysan Parfumeur.
Partial invalidity / Non-waiver
If one or more provisions of the Sales Terms are held to be invalid or declared as such under any law, regulation or final decision of a competent court, the other provisions shall remain in full force and effect.
Studio Paysan Parfumeur and the Client shall then agree to replace the null or invalid clause with a clause that is closest in content to the initially agreed clause.
The fact that Studio Paysan Parfumeur or the Client does not avail themselves of a breach by the other party of any of the obligations set out in the Sales Terms shall not be interpreted, for the future, as a waiver of the obligation in question.
These Sales Terms and the order summary sent to the Client constitute a contractual whole binding the Parties.
In case of contradiction between these documents, the Sales Terms shall prevail.
Right to object to telephone solicitation
Under Article L. 223-2 of the French Consumer Code, the Client is informed of their right to register on the list of opposition to telephone solicitation.
The language of these Sales Terms is english
These Sales Terms are subject to French law.
Mediation and online resolution of consumer disputes
In accordance with article L111-1 of the French Consumer Code, the consumer has the possibility to use a consumer mediator.
In accordance with article R111-1 of the French Consumer Code, the consumer is informed of the contact details of the consumer mediator of Studio Paysan Parfumeur:
Centre de la Médiation de la Consommation de Conciliateurs de Justice
14, rue Saint Jean
+33 1 89 47 00 14
In accordance with article 14 of Regulation No. 524/2013 of March 21, 2013 on online dispute resolution for consumer disputes, the consumer will find below the electronic link to the ODR platform: